To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. We make a sincere attempt to see each client on time.
For your convenience, admit or “drop-off” appointments are available. An admit means you bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to bring your pet in sometime in the morning so Dr. Shepherd can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the exam is done, we will give you a call to go over the diagnosis and to give you discharge instructions, and to schedule a pick-up time.
We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.
Patient Arrival Policy
Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. All cats must be presented in an appropriate cat carrier or on a leash.